Workshop: Supporting Mental Health of Employees

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Supporting Mental Health of Employees 

The fast-paced and demanding nature of the industry can contribute to high levels of stress and burnout among workers. 

Brewery culture is built on connection and community. This session helps teams find their individual “anchors” and use self regulation and de-escalation strategies to navigate stress, conflict, and customer challenges and personal mental health concerns with authenticity and care.

This session is especially relevant for FOH teams, who are increasingly navigating complex and emotionally charged customer interactions, including situations involving individuals in crisis or experiencing instability. Our goal is to provide compassionate, practical strategies that protect both staff well-being and community dignity.

Workshop Agenda and Timing

When: Dec 1, 2025 | 5:00pm-6:30pm, beers and networking after

Where: Four Quarters Brewing

Title:  Finding and Using Your Anchor in the Storm: Self Regulation, De-escalation Strategies and Resisting Mental and Emotional Fatigue

Cost: $20/per participant. Maximum 30 participants. 

Learning Objectives

  •   Recognize the prevalence and impact of stress and mental health challenges on the hospitality industry
  •   Clarify your  role in supporting mental health while maintaining appropriate professional   boundaries with customers and colleagues
  •   Identify early signs and symptoms of mental distress.
  •   Identify and Practice de-escalation, co-regulation and self regulation techniques in efforts  to   communicate effectively during challenging conversations.
  •   Contribute to building a culture of respect, care, and mental wellness in the workplace.

De-Escalation Basics

Step 1: Listen to the person’s concerns.

Step 2: Reflect back and summarize their thoughts to show that you are listening.

Step 3: When a person challenges your authority, redirect their attention to the issue at hand. Ignore the challenge, and bring their focus back to how you can work together to solve the problem.

Step 4: Offer concise and respectful choices and consequences. Be clear, speak simply, and offer the positive choice first. 

Register Here